Terms of Service

Scope and parties

These terms apply to all contracts for process coordination and relocation services between Güven-Rhouta Solutions, owner Özcan Kezzap, Johanna-Etienne-Straße 85, 41468 Neuss, Germany (the "Provider") and its customers. Deviating terms of the customer do not become part of the contract unless the Provider expressly agrees to them.

Subject of the services

The subject of the contract, limited to the items named in the offer, comprises the following services:

• Preparation and compilation of application files
• Coordination of translation and apostille with sworn translators
• Transmission of documents to the competent bodies and receipt of follow-up requests
• Appointment organisation and accompaniment to appointments with language support
• Conduct of the accelerated procedure under § 81a AufenthG with the employer's power of attorney
• Support in completing official forms from the information the customer provides
• Website and CRM setups

Services not owed

The contract does not cover: legal examination or assessment of the individual case, legal advice within the meaning of the RDG, tax advice, representation in objection or court proceedings, influence on decisions of authorities, or the promise of a particular outcome or duration. The Provider makes no declarations of intent in the customer's name; the work is limited to compiling, transmitting and tracking documents. Where a legal assessment becomes necessary, the Provider refers to the legal profession.

Conclusion of the contract

The presentation of the services on the website is not a binding offer. The contract is concluded when the customer accepts, in text form, the offer sent by the Provider, as a rule via WhatsApp or e-mail. The language of the contract is German, Turkish or English, as preferred.

Remuneration and payment

The remuneration is agreed before the work begins, according to the scope of the file, and recorded in text form. Official fees, translators' fees and other third-party outlays are not included; the customer pays them directly to the body concerned. Agreed payments fall due on the dates named in the offer.

Cooperation of the customer

The customer provides the required documents completely and in good time and remains available for queries. The customer is responsible for the accuracy of the information and documents provided. Delays caused by missing cooperation or by the processing times of authorities are not the Provider's responsibility.

Time limits and decisions of the authorities

The Provider performs its services with care and without culpable delay. Applications are decided exclusively by the competent authority; the duration and the outcome of the procedure are not the subject of a contractual promise.

Right of withdrawal for consumers

Consumers have the following right of withdrawal. A consumer is any natural person who concludes a legal transaction for purposes that are predominantly outside their trade, business or profession.

Right of withdrawal: You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day the contract is concluded. To exercise the right of withdrawal, you must inform us (Güven-Rhouta Solutions, Özcan Kezzap, Johanna-Etienne-Straße 85, 41468 Neuss, Germany; e-mail: info@guven-rhouta.com) of your decision to withdraw from this contract by an unequivocal statement (for example a letter sent by post or an e-mail). You may use the model withdrawal form at the end of this page, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal: If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. If you requested that the services begin during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your withdrawal from this contract, in comparison with the full coverage of the contract.

Expiry of the right of withdrawal: In the case of a contract for the supply of services, the right of withdrawal expires when the Provider has fully performed the service and began the performance only after the consumer gave their express consent and at the same time confirmed their knowledge that they lose the right of withdrawal upon full performance of the contract by the Provider.

Model withdrawal form

(If you want to withdraw from the contract, please fill out this form and send it back.)

• To: Güven-Rhouta Solutions, Özcan Kezzap, Johanna-Etienne-Straße 85, 41468 Neuss, Germany; e-mail: info@guven-rhouta.com
• I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract for the provision of the following service:
• Ordered on (*) / received on (*):
• Name of consumer(s):
• Address of consumer(s):
• Signature of consumer(s) (only if this form is notified on paper):
• Date:
• (*) Delete as appropriate.

Liability

The Provider is liable without limitation for intent and gross negligence and for damage arising from injury to life, body or health. In cases of slight negligence the Provider is liable only for the breach of essential contractual obligations, that is, obligations whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance the customer may regularly rely; in that case liability is limited to the foreseeable damage typical for the contract at the time it was concluded. The provisions of the Product Liability Act remain unaffected.

Termination

The customer may terminate the contract at any time in text form. In that case the customer pays for the services provided up to receipt of the termination; the section on the right of withdrawal remains unaffected. The right of both parties to terminate for good cause remains unaffected.

Data protection

The processing of personal data is governed by the privacy statement on this website.

Final provisions

The law of the Federal Republic of Germany applies. For consumers this choice of law applies only in so far as it does not deprive them of the protection of mandatory provisions of the state of their habitual residence. The Provider is not obliged and not willing to take part in dispute resolution proceedings before a consumer arbitration board. Should individual provisions be invalid, the remainder of the contract remains effective.